Last updated: June 13, 2026
1. Information We Collect
When you use Mellow Travel's services, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number when you make a booking or enquiry.
- Booking Details: Tour preferences, travel dates, number of guests, and special requests.
- Usage Data: Information about how you interact with our website, including pages visited and time spent.
- Payment Information: We do not store full payment card details. All payments are processed securely through our payment provider (Stripe).
2. How We Use Your Information
We use the personal information we collect to:
- Process and manage your tour bookings.
- Send booking confirmations and travel updates via email.
- Respond to your enquiries and provide customer support.
- Improve our website and the quality of our travel services.
- Send you newsletters and promotional offers (only with your explicit consent).
- Comply with legal and regulatory obligations.
3. Data Security
We take data security seriously. Your personal information is stored on secure servers and protected using industry-standard encryption technologies (SSL/TLS). We restrict access to your personal data to authorized personnel only and regularly review our security practices.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Partners: Hotels, transport providers, and local tour operators necessary to fulfill your booking.
- Payment Processors: Stripe, to securely process your payments.
- Legal Authorities: If required by law or to protect our legal rights.
5. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data (subject to legal obligations).
- Opt out of marketing communications at any time.
- Lodge a complaint with your local data protection authority.
6. Cookies
We use essential cookies to ensure our website functions correctly. We may also use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can control cookie settings through your browser at any time.
7. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: