Frequently Asked Questions

Yes, a deposit of 30% of the total tour price is required to secure your booking. The remaining balance must be paid at least 7 days before your departure date.

Absolutely! We specialize in tailor-made travel experiences. Contact us with your preferences and our travel experts will design a bespoke itinerary that matches your interests, budget, and schedule.

We accept major credit and debit cards (Visa, Mastercard, American Express) processed securely via Stripe. Bank transfers are also available for certain bookings. All transactions are encrypted and secure.

Yes, all tour prices on our website are listed in US Dollars (USD). If you'd like a quote in a different currency, please contact us and we'll do our best to assist.

• 30+ days before departure: Full refund minus 10% admin fee.
• 15–29 days: 50% refund.
• 7–14 days: 25% refund.
• Less than 7 days: No refund.

Refunds are typically processed within 7–14 business days, depending on your payment method and bank. We'll notify you via email once the refund has been initiated.

While not mandatory, we strongly recommend purchasing comprehensive travel insurance before your trip. It can protect you against unexpected events such as medical emergencies, trip cancellations, and lost luggage.

Visa requirements depend on your nationality. Many countries are now eligible for Vietnam's e-visa or visa-free entry. We recommend checking the latest requirements with the Vietnamese embassy or consulate in your country well before your travel date.

Packing depends on your destination and activities. General recommendations include: comfortable walking shoes, light breathable clothing, sunscreen, insect repellent, and a small day pack. Our team will provide a detailed packing list with your booking confirmation.