Your Privacy Matters
We protect your personal information and respect your rights.
Secure & Trusted
We use industry-standard security measures to keep your data safe.
Transparent Practices
We are open about how we collect, use and share your information.
Your Control
You have choices about your data and how we use it.
Here to Help
Our support team is ready to answer your privacy questions.
We collect personal information that you provide to us directly, such as your name, email address, phone number, nationality, passport information, payment details and any other information you provide when booking a tour or contacting us.
We also collect information automatically when you use our website, such as device information, IP address, browser type, pages visited and other usage data.
We use your information to process your bookings, provide travel services, communicate with you, improve our website and services, send important updates, personalize your experience and comply with legal obligations.
We may share your information with trusted partners and service providers who help us deliver our services, such as hotels, transport companies, local guides, payment processors and IT providers.
We do not sell your personal information.
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic and understand user behavior. You can control cookie settings in your browser.
You have the right to access, update, correct or delete your personal information.
You can also opt out of marketing communications at any time.
Contact us to exercise your privacy rights.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure or alteration.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.
Your information may be transferred to and processed in countries outside of your residence.
We ensure appropriate safeguards are in place to protect your data.
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a new "Last updated" date.
If you have any questions about this Privacy Policy or our data practices, please contact us.
Email: info@mellow.com.vn| WhatsApp: +84 989 391 837| Address: Da Nang, Vietnam
We are committed to protecting your privacy and building your trust.
Thank you for choosing Mellow for your journeys in Vietnam.