Secure Payment
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Transparent Policies
Clear terms and conditions with no hidden fees.
24/7 Support
We're here to help you before, during & after your trip.
Best Price Guarantee
Get the best value for your journey.
Trusted by Travelers
Rated 5-star by hundreds of happy guests.
Payment Methods
We offer multiple secure payment options for your convenience.
Visa
Mastercard
JCB
AMEX
PayPal
All payments are processed securely through our trusted partners. We do not store your card information.
Payment Process
Simple, secure and fast - book your trip in just a few steps.
1
Book Your Tour
Choose your tour, date and submit your booking.
2
Make Payment
Pay securely online using your preferred payment method.
3
Receive Confirmation
Get instant booking confirmation via email with all details.
4
Enjoy Your Trip
We handle the rest. Have an amazing journey in Vietnam!
Cancellation Policy
We understand that plans can change. Our cancellation policy is fair and flexible.
| Time Before Departure | Cancellation Fee (of total tour price) |
|---|---|
| 30 days or more | Free cancellation |
| 15 - 29 days | 30% of total tour price |
| 7 - 14 days | 50% of total tour price |
| Less than 7 days | 100% of total tour price (No refund) |
Certain tours or promotions may have different cancellation terms. Please check the specific policy on each tour page.
Other Important Policies
Booking Policy
All bookings are subject to availability and confirmation.
Price & Fees
Prices are in USD and subject to change without prior notice.
Changes to Itinerary
We reserve the right to change itineraries due to weather or other reasons.
Travel Requirements
Customers are responsible for valid passports, visas and health requirements.
Travel Insurance
We highly recommend purchasing travel insurance.
Liability
Mellow is not liable for any loss, injury or damage during your trip.
Need Help?
Our travel experts are here to assist you with any questions about payments or our policies.
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